KS
Karina S
1 reviews | Active since May 2015
08 May 2015, 07:02
MTN DATA Warning
2 Months ago I bought me 500mb data of which 200 odd meg is left, I am unable to use it and its highly annoying!! I want this fixed. Also I have airtime on my phone and your stupid browser popup saying I have insufficient funds keeps showing up preventing me from doing any further browsing, with R40!!! I am really over the service at MTN. Some help would really be appreciated
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Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 10:49Hello kana01,
We truly are sorry for any inconvenience caused.
We have now perused your account and see that the data available (240.08MB) is promotional Nigtht Express Data. This data can only be used from 24:00pm until 05:59am on any given day.
Our system shows that you currently only have R7.69 rand value available and any data session initiated from your device should come off from the available rand value.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for any inconvenience caused.
We have now perused your account and see that the data available (240.08MB) is promotional Nigtht Express Data. This data can only be used from 24:00pm until 05:59am on any given day.
Our system shows that you currently only have R7.69 rand value available and any data session initiated from your device should come off from the available rand value.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 10:49
Official
Hello kana01,
We truly are sorry for any inconvenience caused.
We have now perused your account and see that the data available (240.08MB) is promotional Nigtht Express Data. This data can only be used from 24:00pm until 05:59am on any given day.
Our system shows that you currently only have R7.69 rand value available and any data session initiated from your device should come off from the available rand value.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for any inconvenience caused.
We have now perused your account and see that the data available (240.08MB) is promotional Nigtht Express Data. This data can only be used from 24:00pm until 05:59am on any given day.
Our system shows that you currently only have R7.69 rand value available and any data session initiated from your device should come off from the available rand value.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,