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Sthembiso M

1 reviews | Active since Mar 2011

26 Sept 2018, 09:56

Mtn Data Vanished in 48hrs

I recieved my monthly 13GB data on the 21st and on the 23rd I was miraculously out of data. A very strange occurrence as every month i get the same data and it only runs out around the next circle of the top up.

Tried calling in for MTN to check, The lady I spoke to said i should email her my ID copy for them to check this matter. For god's sake i am an MTN costumer for more that 10years now for such ***** tactics. its as almost these kind of requests are made to ensure we run out of patience in following up on such.

0
Replies (9)
MTN South Africa
MTN South Africa's reply27 Sept 2018, 11:55
Official

Good day

Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.

We will investigate and provide you with feedback.

Warm regards

Sizwe Schoeman

Complaints Management team

Best regards,

SM
Sthembiso M's update27 Sept 2018, 14:28
Reviewer Update
Mr Schoeman will eagerly await a response
SM
Sthembiso M's update27 Sept 2018, 14:28
Reviewer Update
Mr Schoeman will eagerly await a response
MTN South Africa
MTN South Africa's reply28 Sept 2018, 07:55
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us as we have logged a ticket with our billing department (Trouble Ticket#: ***). The matter is receiving priority attention. We anticipate a to furnish you with feedback to this issue within the shortest period possible.

We would like to assure you that we are actively working to improve our service levels.

Warm Regards

Sizwe Schoeman

Complaints Management team

Best regards,

SM
Sthembiso M's update29 Sept 2018, 22:14
Reviewer Update
I got an sms to say my matter has been resolved not sure how coz no one call me nor emailed me in this regard. Dear Customer, Your query has been resolved with reference number 1- ********** 0456. Kindly contact MTN within 48 hours if the problem still persists.
MTN South Africa
MTN South Africa's reply02 Oct 2018, 13:19
Official

Good day

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues after the current bill run as we unable to extract details / records to assist with your query, we are also looking at all various alternatives.


Please accept my apologies for any inconvenience caused.

Warm Regards

Sizwe Schoeman

Complaints Management team

Best regards,

SM
Sthembiso M's update10 Oct 2018, 14:36
Reviewer Update
I keep on recieveing SMS like the one below Dear Customer, Your query has been resolved with reference number 1- ********** 6016. Kindly contact MTN within 48 hours if the problem still persists. This was Saturday yet I don’t even know how they seem to have resolved this without even calling me
SM
Sthembiso M's update10 Oct 2018, 14:36
Reviewer Update
Matter still not resolved
MTN South Africa
MTN South Africa's reply11 Oct 2018, 12:26
Official

Thank you for your post.

We apologies for the inconvenience experienced.

We have emailed your response to you on the email address provided.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Warm Regards

Sizwe Schoeman

Complaints Management team

Best regards,