IF
Ian F
1 reviews | Active since Jan 2017
12 Mar 2018, 20:11
MTN data useage
I posted earlier that I received an account from MTN for nearly R6,000 now tonight get my march bill for nearly R20,000 this is all data use. When you query anything with MTN they tell you they will investigate but they just tell you check your data useage on your phone.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
13 Mar 2018, 07:06Good day Ian,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you may call our 808 call centre for assistance. i see that our billing team assisted you with last months invoice as well. You should receive a swift response.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply13 Mar 2018, 07:06
Official
Good day Ian,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you may call our 808 call centre for assistance. i see that our billing team assisted you with last months invoice as well. You should receive a swift response.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
IF
Ian F's updateReviewer Update
13 Mar 2018, 07:28The call centre although polite and courteous did not address the issue of the credit limit they just kept telling me that they would investigate the data useage. My concern is that I now have R20,000 bill payable at the end of March which I do not have the money to pay. If the data useage is correct we still do not know what was using this data as my wife uses Whatsapp and checks the weather on her phone when at home, where we have wifi which is switched on on her phone. Please help to address this latest bill because as a pensioner I do not have the money to pay this latest bill.
IF
Ian F's update13 Mar 2018, 07:28
Reviewer Update
The call centre although polite and courteous did not address the issue of the credit limit they just kept telling me that they would investigate the data useage. My concern is that I now have R20,000 bill payable at the end of March which I do not have the money to pay. If the data useage is correct we still do not know what was using this data as my wife uses Whatsapp and checks the weather on her phone when at home, where we have wifi which is switched on on her phone. Please help to address this latest bill because as a pensioner I do not have the money to pay this latest bill.
MTN South Africa's replyOfficial
13 Mar 2018, 13:01Good day Ian,
Thank you for your response. Kindly note that we have escalated your query to our Credit Management for assistance. You will be contacted by them as soon as possible. Should you not have a response from them, you may call 808 and they will assist you. My escalation will be pasted on your acc for whoever deals with your acc.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply13 Mar 2018, 13:01
Official
Good day Ian,
Thank you for your response. Kindly note that we have escalated your query to our Credit Management for assistance. You will be contacted by them as soon as possible. Should you not have a response from them, you may call 808 and they will assist you. My escalation will be pasted on your acc for whoever deals with your acc.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,