LK
Lize K
1 reviews | Active since May 2016
09 May 2016, 10:36
MTN Data Usage
<p>My contract was recently moved from Autopage to MTN after the closure of Autopage in February. In April I received a sms regarding excessive data usage. I jave never incurred a bill higher than my monthly subscription in all the time with Autopage and was shocked when I received this sms stating that I incurred data charges up to R5000. After numerous e-mails and phone calls I still have not received any feedback regarding this urgent matter. It is now a month later, I was advised that it could take up to 48 hours. </p> <p>I urgently need assistance, as I am not willing to pay this amount if I do not know where and when this charges happened. </p> <p>I really find their service very poor, and unsatisfactory. </p>
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MTN South Africa's replyOfficial
09 May 2016, 21:09Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that a billing query has been logged for investigation, reference number: ***.
Rest ***ured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply09 May 2016, 21:09
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that a billing query has been logged for investigation, reference number: ***.
Rest ***ured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,