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Francois B
1 reviews | Active since Feb 2017
21 Feb 2017, 09:33
MTN Data Usage
<p>So I’ve been with MTN for over 7 years, and in all my time that I've been with them can I not say that they handles a query or a complaint with any care towards their customers whatsoever. Never has an issue been resolved regarding why I have another contract on my name which does not belong to me. They are completely *********** when it comes to resolving any form of complaint or trying to assist their customers.</p> <p><br />And now he latest is where I use to use a proximate of 1.5G - 2G of Data per month, these last 4/5 weeks I’ve had to load 1G of data EVERY WEEK ! I've even stopped using my phone as much, barely using social media, because I know I won't have any data left should I just do a quick browse. </p> <p><br />They have NO explanation as to why this is happening, and their answer is only "data was depleted due to internet usage".<br /> PLEASE explain to me how my internet browsing has decreased but my data keeps depleting?</p>
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Replies (2)
MTN South Africa's replyOfficial
23 Feb 2017, 14:11Good day Francios
Thank you for your post
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this.
Please advise us on the dates you have experienced the loss of data so that we are able to establish the root of the problem.
Regards
Angela
REQ:***
Best regards,
MTN South Africa's reply23 Feb 2017, 14:11
Official
Good day Francios
Thank you for your post
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this.
Please advise us on the dates you have experienced the loss of data so that we are able to establish the root of the problem.
Regards
Angela
REQ:***
Best regards,
FB
Francois B's updateReviewer Update
24 Feb 2017, 09:07Hi Angela
Thank you for your respose. I really have no idea what else to do. I have been with MTN for a number of years now, and if this problem is not resolved, I will have no other option but to stop my contract / pay in if I have to, but then go with a different service provider.
This problem started middle January 2017, when I had to stasrt buying 1G of date every week.
Hope you can assist me.
Let me know should you need any other details.
Regards.
FB
Francois B's update24 Feb 2017, 09:07
Reviewer Update
Hi Angela
Thank you for your respose. I really have no idea what else to do. I have been with MTN for a number of years now, and if this problem is not resolved, I will have no other option but to stop my contract / pay in if I have to, but then go with a different service provider.
This problem started middle January 2017, when I had to stasrt buying 1G of date every week.
Hope you can assist me.
Let me know should you need any other details.
Regards.