CR
Celesta R
1 reviews | Active since Oct 2018
02 Oct 2018, 20:50
MTN data *******
I have had a contract with MTN for a few years now. For the past 3 months something has been "eating" my data. It happens at the same time of the month - 3 weeks before I receive my new data. I have closed almost everything on my phone, that uses data, and yet it still happens. It took 257MB in 29 minutes, while I was at work (not even being on my phone). I've been trying to get a URL list from MTN for the past 2 weeks now. To see what link I might have activated that takes all my data. All the agents (in the shops and on the phones) just have these long excuses, but no-one is helping to sort this out. Padama (from Strand) logged a request, while I was there. Today when I phone to find out why nobody has sent anything, they then tell me that I need to write an official letter to request it. I even talked to the agent on the phone when we logged the request. The previous week I went to Somerset Mall. There Eathen didn't even bother to get back to me. I had to nag him for a pathetic response. I even logged a complaint online - NO RESPONSE! What can I do to get rid of this contract, if MTN is not bothered to get to the bottom of this issue??
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Replies (5)
MTN South Africa's replyOfficial
03 Oct 2018, 08:50Good day Celesta Rietoff
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Warm regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Oct 2018, 08:50
Official
Good day Celesta Rietoff
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Warm regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
03 Oct 2018, 10:30Good day Celesta Rietoff
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation a request has been logged for you to receive a URL report for data usage/sites visited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MTN South Africa's reply03 Oct 2018, 10:30
Official
Good day Celesta Rietoff
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation a request has been logged for you to receive a URL report for data usage/sites visited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
CR
Celesta R's updateReviewer Update
03 Oct 2018, 21:04Hi Dinesh
Thank you for your prompt reply to my complaint, and I appreciate your call. I have done the subscription check as well, as you suggested, and I am not subscribed to any sites. So this possibility has been eliminated as well. Now I'm just waiting for your URL report, to find the culprit.
CR
Celesta R's update03 Oct 2018, 21:04
Reviewer Update
Hi Dinesh
Thank you for your prompt reply to my complaint, and I appreciate your call. I have done the subscription check as well, as you suggested, and I am not subscribed to any sites. So this possibility has been eliminated as well. Now I'm just waiting for your URL report, to find the culprit.
CR
Celesta R's updateReviewer Update
04 Oct 2018, 22:17Hi Dinesh
I still haven't received my URL list. This is starting to look very suspicious..... like you're hiding this list from me. Please get back to me on this. thank you.
CR
Celesta R's update04 Oct 2018, 22:17
Reviewer Update
Hi Dinesh
I still haven't received my URL list. This is starting to look very suspicious..... like you're hiding this list from me. Please get back to me on this. thank you.
CR
Celesta R's updateReviewer Update
08 Oct 2018, 20:39I still haven't received my URL list from MTN. I am not receiving any help from them! How can they not see what is depleting my data??? Can anybody help with this?
CR
Celesta R's update08 Oct 2018, 20:39
Reviewer Update
I still haven't received my URL list from MTN. I am not receiving any help from them! How can they not see what is depleting my data??? Can anybody help with this?