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Brendon B
1 reviews | Active since Nov 2018
17 Nov 2018, 09:24
MTN Data *****
I recently upgraded my contract with MTN and received their data deals for upgrading. Out of 24GBs of data left 6.7gb had to expire on the 15-11-18 just to find that on the very next day 16-11-18 all my data had disappeared and I was out of data. The data that was left should only have expired in the middle of December. I wish MTN could please explain how this happens when we as users are given data and then it just gets taken away. Absolutely ridiculous
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Replies (2)
MTN South Africa's replyOfficial
19 Nov 2018, 14:48Good day Brendon
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply19 Nov 2018, 14:48
Official
Good day Brendon
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
20 Nov 2018, 09:26Good day Brendon
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the delay in reverting to you with a response. Please note that as per our Business Rules the 20GB Data and the 14GB Entertainment Pass is only valid for 30 days from the date of activation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the delay in reverting to you with a response. Please note that as per our Business Rules the 20GB Data and the 14GB Entertainment Pass is only valid for 30 days from the date of activation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply20 Nov 2018, 09:26
Official
Good day Brendon
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the delay in reverting to you with a response. Please note that as per our Business Rules the 20GB Data and the 14GB Entertainment Pass is only valid for 30 days from the date of activation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the delay in reverting to you with a response. Please note that as per our Business Rules the 20GB Data and the 14GB Entertainment Pass is only valid for 30 days from the date of activation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,