MF
Margie F
1 reviews | Active since Jan 2010
18 Feb 2016, 09:08
MTN data theft and Call centre doesn't care
I have a number of lines on my account with MTN and one data line which I have not been able to use despite having data on the account, for almost two weeks! So, I have bought data which expires in a 30 day period and have not been able to use it.<br> <br> Numerous calls to the call centre don't help as they just read a message off the screen and say they will reset the line AGAIN. Requests to speak to a supervisor are met with an outright \No\" and promises that a supervisor will call back do not materialise."
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Feb 2016, 21:50Hello mjf,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The data line currently has 2GB Night Express Data Bundle, data usage for this bundle is between 00:00:01 and 05:59:59. We have logged a billing query to validate the usage for the 1GB data bundle that was loaded on 2016-01-22, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The data line currently has 2GB Night Express Data Bundle, data usage for this bundle is between 00:00:01 and 05:59:59. We have logged a billing query to validate the usage for the 1GB data bundle that was loaded on 2016-01-22, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply18 Feb 2016, 21:50
Official
Hello mjf,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The data line currently has 2GB Night Express Data Bundle, data usage for this bundle is between 00:00:01 and 05:59:59. We have logged a billing query to validate the usage for the 1GB data bundle that was loaded on 2016-01-22, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The data line currently has 2GB Night Express Data Bundle, data usage for this bundle is between 00:00:01 and 05:59:59. We have logged a billing query to validate the usage for the 1GB data bundle that was loaded on 2016-01-22, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***