MTN DATA - Sky Lite Pakkage
<p>Good day;</p> <p>I upgraded to the sky lite pakkage 21 October 2016, eversince I am not receiving my 3GIG data on my contract but are paying for it every month. I dont know what to do anymore, contact customer service from 14 November 2016 when I discovered the problem with no results. My reference numbers are the following ********** 23, ********** 23, ********** 22, ********** , ********** 11. I get promised that it is resolved but with no results on my side. I went to a stores also twice. Spoke to Ashleigh at Mall@Reds branch and she said that she good see that my data is not getting released by the network, but no results. She filled in a Query follow up form with reference 14276 on saterday 14 jan 2017 with with no results as yet. I am an MTN customer for 11 years with a excellent payment record and dont deserve this treatment. I have 3 contracts with MTN spending R3000+ per month.. ANYBODY OUT THERE :((((((</p>
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MTN South Africa's replyOfficial
05 Feb 2017, 20:46Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the mobile number 083****751 was provisioned accordingly with 3GB recurring data bundle on 2017-01-14, because of an active data share the data bundle gets transferred to Shared Data Wallet. Please deactivate the data share by dialling *141*5#ok then select Manage Bundles and select Data Share. Kindly dial *141*1#ok for the detailed balance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply05 Feb 2017, 20:46
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the mobile number 083****751 was provisioned accordingly with 3GB recurring data bundle on 2017-01-14, because of an active data share the data bundle gets transferred to Shared Data Wallet. Please deactivate the data share by dialling *141*5#ok then select Manage Bundles and select Data Share. Kindly dial *141*1#ok for the detailed balance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,