CV
Charmaine V

1 reviews | Active since Sept 2014

28 Oct 2022, 14:54

MTN Data SIM provisioned with Afrihost keeps been deactivated

Absolutely appalling service from MTN. I have a data sim which has an Mobile Uncapped APN data bundle via Afrihost.

Last month the SIM was disconnected - took two weeks to reactivate. In the last week it has been disconnected again and the feedback is as follows:

*Please note the number was deactivated because of 90 days rule, you requested a re-cativation on the 20.09.2022 it was reactivated and for 30 days you did not use the line after reactivation and now the line is no longer available for reactivation again.*

Considering I only bought the SIM in August, the 90 day rule was app**** too early - now they are refusing to reactivate it although I have a R497 package attached to it via Afrihost - someone is messing up bigtime!!!!! And why is there no link between Afrihost and MTN when the SIM is provisioned by Afrihost for data package ????

*Please note the number was deactivated because of 90 days rule, you requested a re-cativation on the 20.09.2022 it was reactivated and for 30 days you did not use the line after reactivation and now the line is no longer available for reactivation again.*

Considering I only bought the SIM in August, the 90 day rule was app**** too early - now they are refusing to reactivate it although I have a R497 package attached to it via Afrihost - someone is messing up bigtime!!!!! And why is there no link between Afrihost and MTN when the SIM is provisioned by Afrihost for data package ????

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