1 reviews | Active since Feb 2010
MTN DATA SIM ONLY CONTRACT OF A NIGHTMARE!!!!!
Hi
I don't even know where to begin.
I got a Sim Only Data contract deal last year July, I got it through my corporate/ the company I work for and have been using my ZTE Mi-Fi router from Cell C right from the day I got my Sim card without any problems up until recently when MTN decided they would block me from using that device. Got sent hundreds of emails telling me I'm in violation by using a device that doesn't match devices for MTN Business Broadband LTE. All of a sudden MTN doesn't want me using my ZTE Mi-fi!!! Tried using my iPhone, also wont work.
Fine, I decided I will go to an MTN shop and get a new MTN mi-fi, bought it and took it home only to find out that I keep getting barred after an hour or so there would be no service. I phoned MTN three times that day to unblock me so my services would be restored. Luckily I spoke to the same person who unbarred me but told me the reason this is happening is because the new device doesn't match the LTE sim card. She advised I take the device back where I bought it. Got to the shop and the guys at the MTN shop told me a different story saying my sim card is fixed and I shouldn't move around with it because I will keep getting blocked. They then proceeded to show me data deals I could take but none gives me the freedom I had (take my mi-fi anywhere, watch netflix and use my data on peak hours). All the other deals were restrictive telling me 10 gigs for streaming iTunes/ DSTV/ Showmax - I don't want all that I want to use my data how and when I please.
Now, you guys have to come up with a solution or else cancel this contract because I've just about had enough of you MTN people. I swear every year I have to fight with you, I've even lost count of how many times I've written to HelloPeter complaining about your mediocre services. I've been with MTN since I was like 13 years old - I'm a 35 year old woman now and the fight still continues. Maybe it's time we call this relationship a quit. I'm just so tired of fighting with you. You're ******ing money from me, right now i'm working from home and don't have proper data, I had to buy extra data since Thursday just so I can work and stream. That's a lot of money I've spent on those gigs and gigs (we all know you guys don't give a damn if you don't have a data contract, you pay crazy amounts for data) when I could have been using my mi-fi router.
And this thing of yours and data expiring, is just pure madness- does it go off? does it go bad?? Then why the hell must data expire???????!!! Just another way of making more money and not giving a damn about those people who support you.
Sort this data contract out of cancel my contract. I'm actually very gatvol with you!! This better be sorted this week because with each passing day I have to folk out more money to buy data just so I can work at home. You guys don't give a damn that everyone is holding on by a thread with this covid situation. We're getting pay cuts and here comes MTN taking the little that you have.
If this is not sorted out by the end of week, I'm taking this thing further to the ombudsman. Rather cancel this contract if you can't fix it by the end of the week.
PS, I want all my extra data money I've used since you've blocked my sim. Gatvol!!!
Still now reply or acknowledgement from MTN, typical.
I will post this message as often as I need to.
I got a Sim Only Data contract deal last year July, I got it through my corporate/ the company I work for and have been using my ZTE Mi-Fi router from Cell C right from the day I got my Sim card without any problems up until recently when MTN decided they would block me from using that device. Got sent hundreds of emails telling me I'm in violation by using a device that doesn't match devices for MTN Business Broadband LTE. All of a sudden MTN doesn't want me using my ZTE Mi-fi!!! Tried using my iPhone, also wont work.
Fine, I decided I will go to an MTN shop and get a new MTN mi-fi, bought it and took it home only to find out that I keep getting barred after an hour or so there would be no service. I phoned MTN three times that day to unblock me so my services would be restored. Luckily I spoke to the same person who unbarred me but told me the reason this is happening is because the new device doesn't match the LTE sim card. She advised I take the device back where I bought it. Got to the shop and the guys at the MTN shop told me a different story saying my sim card is fixed and I shouldn't move around with it because I will keep getting blocked. They then proceeded to show me data deals I could take but none gives me the freedom I had (take my mi-fi anywhere, watch netflix and use my data on peak hours). All the other deals were restrictive telling me 10 gigs for streaming iTunes/ DSTV/ Showmax - I don't want all that I want to use my data how and when I please.
Now, you guys have to come up with a solution or else cancel this contract because I've just about had enough of you MTN people. I swear every year I have to fight with you, I've even lost count of how many times I've written to HelloPeter complaining about your mediocre services. I've been with MTN since I was like 13 years old - I'm a 35 year old woman now and the fight still continues. Maybe it's time we call this relationship a quit. I'm just so tired of fighting with you. You're ******ing money from me, right now i'm working from home and don't have proper data, I had to buy extra data since Thursday just so I can work and stream. That's a lot of money I've spent on those gigs and gigs (we all know you guys don't give a damn if you don't have a data contract, you pay crazy amounts for data) when I could have been using my mi-fi router.
And this thing of yours and data expiring, is just pure madness- does it go off? does it go bad?? Then why the hell must data expire???????!!! Just another way of making more money and not giving a damn about those people who support you.
Sort this data contract out of cancel my contract. I'm actually very gatvol with you!! This better be sorted this week because with each passing day I have to folk out more money to buy data just so I can work at home. You guys don't give a damn that everyone is holding on by a thread with this covid situation. We're getting pay cuts and here comes MTN taking the little that you have.
If this is not sorted out by the end of week, I'm taking this thing further to the ombudsman. Rather cancel this contract if you can't fix it by the end of the week.
PS,
I want all my extra data money I've used since you've blocked my sim.
Gatvol!!!
Still now reply or acknowledgement from MTN, typical.
I will post this message as often as I need to.
I got a Sim Only Data contract deal last year July, I got it through my corporate/ the company I work for and have been using my ZTE Mi-Fi router from Cell C right from the day I got my Sim card without any problems up until recently when MTN decided they would block me from using that device. Got sent hundreds of emails telling me I'm in violation by using a device that doesn't match devices for MTN Business Broadband LTE. All of a sudden MTN doesn't want me using my ZTE Mi-fi!!! Tried using my iPhone, also wont work.
Fine, I decided I will go to an MTN shop and get a new MTN mi-fi, bought it and took it home only to find out that I keep getting barred after an hour or so there would be no service. I phoned MTN three times that day to unblock me so my services would be restored. Luckily I spoke to the same person who unbarred me but told me the reason this is happening is because the new device doesn't match the LTE sim card. She advised I take the device back where I bought it. Got to the shop and the guys at the MTN shop told me a different story saying my sim card is fixed and I shouldn't move around with it because I will keep getting blocked. They then proceeded to show me data deals I could take but none gives me the freedom I had (take my mi-fi anywhere, watch netflix and use my data on peak hours). All the other deals were restrictive telling me 10 gigs for streaming iTunes/ DSTV/ Showmax - I don't want all that I want to use my data how and when I please.
Now, you guys have to come up with a solution or else cancel this contract because I've just about had enough of you MTN people. I swear every year I have to fight with you, I've even lost count of how many times I've written to HelloPeter complaining about your mediocre services. I've been with MTN since I was like 13 years old - I'm a 35 year old woman now and the fight still continues. Maybe it's time we call this relationship a quit. I'm just so tired of fighting with you. You're ******ing money from me, right now i'm working from home and don't have proper data, I had to buy extra data since Thursday just so I can work and stream. That's a lot of money I've spent on those gigs and gigs (we all know you guys don't give a damn if you don't have a data contract, you pay crazy amounts for data) when I could have been using my mi-fi router.
And this thing of yours and data expiring, is just pure madness- does it go off? does it go bad?? Then why the hell must data expire???????!!! Just another way of making more money and not giving a damn about those people who support you.
Sort this data contract out of cancel my contract. I'm actually very gatvol with you!! This better be sorted this week because with each passing day I have to folk out more money to buy data just so I can work at home. You guys don't give a damn that everyone is holding on by a thread with this covid situation. We're getting pay cuts and here comes MTN taking the little that you have.
If this is not sorted out by the end of week, I'm taking this thing further to the ombudsman. Rather cancel this contract if you can't fix it by the end of the week.
PS,
I want all my extra data money I've used since you've blocked my sim.
Gatvol!!!