MTN DATA SIM CONTRACT - MISLEADING AND BAD SERVICE

I received a call on the 13th July 2022 from one of your sales consultant whom offered me a 100GB MTN TopUp data contract which is a monthly fee of R169.00 as there is a special. I was very much impressed with the premium & amount of data I will be receiving monthly. Regardless of the sales consultant rushing & trying to dodge my questions I gave Mondo the benefit of the doubt.

Shortly after my call ended I received an email for my FREE Mondo Contract Protect Policy to my email address chandrevdheever92@gmail, however I have still not received the DATA Sim contract. I am aware that the contract needs to be sent to the client within 30 days as per the registrar. I am still awaiting the document/contract & luckily you are still within your 30 day period.

The DATA Sim card was delivered to me on the 20th between 15h00 – 15h20 as promised RE of my address being captured incorrectly & having to be rectified on 2 separate occasions. I still applauded your service!!

Sadly, on the 23rd July 2022 the data was depleted which made absolutely no sense to me because 40GD Telkom data normally lasts me 3 weeks whilst connecting to 3 different devices at the exact same time.

I called your client care contact centre this morning @08h37 & spoke to Nosipho Majola whom advised me that I have a 40GB DATA sim yet she gave me no explanation of why the data depleted so quickly. I shared my concerns with her & informed her that I was mislead by the sales consultant & that is misrepresentation. She disputed the contract & I requested my contract & the Sign-up Voice recording I was thereafter advised that I will receive it within 7 days as that is the time frame as per the registrar.

Kindly note that I requested cancellation effective immediately and was advised by Nosipho that there will be no cancellation fee as I requested cancellation within the Grace period.

Please email me the Sign-up call & Contract by no later than 2nd August 2022 Midnight as I will be going to the OMBUDSMAN & HELLOPETER.

I am disappointed in the way your company misleads their clients.