MTN DATA SIM CARD RICA BARRED

I app**** for an MTN data sim card and it was delivered on Thursday by DSV courier company (Provided my ID and proof of residence). I tried to use it but I get a voice generated voice that says it has been RICA barred. I tried calling 808 and messaged MTN on Twitter, but I was referred to ***, fine. When I call, the consultants keep on telling me that its DSV that RICA's but when you call DSV, they denied and instead told me its MTN that should RICA my sim card. In another instance, a consultant told me they will escalate my matter and told me it will be RICA'd. I further emailed MTN's customer care, and I got this reply:

Good day, Thabiso,

Thank you for emailing customer care. Apologies for the delayed response. Kindly contact Dsv so they can rica your simcard on *** We look forward to being of service to you.

Kind Regards, Simon Ncenya MTN SA

Reference Number: ***

I further called this number, and it's not even working. Why would a consultant give me an invalid number? I feel like a lunatic being taken back and forth. I regret buying this data contract and don't wish for anyone to buy into their deals if that's how they treat their customers.