KR
KaraboEntle Røcks
1 reviews | Active since Jan 2019
16 Jan 2019, 12:49
MTN Data Sharing Struggle
I went to MTN Westgate on Monday to activate Data Share because I am on contract and later received an SMS confirming my activation and link to the specific number.
However there is no sharing of data thats happening.
I called MTN 20mins ago and spoke to a consultant who confirmed my link. I further proceeded to ask her if there is any USSD code I should dial or the sharing will happen automatically, she responded by saying as long as my number has data, it will share.
Kindly assist me on this matter
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MTN South Africa's replyOfficial
17 Jan 2019, 05:35Good day Karaboentle,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the our system show that the service has been loaded. However, a request has been sent through to check if it is loaded on our live system. Your reference no is SMC/***.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the our system show that the service has been loaded. However, a request has been sent through to check if it is loaded on our live system. Your reference no is SMC/***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply17 Jan 2019, 05:35
Official
Good day Karaboentle,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the our system show that the service has been loaded. However, a request has been sent through to check if it is loaded on our live system. Your reference no is SMC/***.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the our system show that the service has been loaded. However, a request has been sent through to check if it is loaded on our live system. Your reference no is SMC/***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,