GC
Gregg C

1 reviews | Active since Oct 2010

29 Jan 2015, 11:56

MTN Data Share, No help From Call Center

I am Running out of Patience MTN. I have requested help 3 times with DATA SHARE and you inbox me and nothing else when I ask you to call.<br> Your help center on 808 is As Pathetic, calls get dropped, no one calls back and half the staff dont know what Data share is.<br> Here is the deal, either you call me, or I will cancel 3 data sims and move to Cell C after 21 years with you.<br> I will inbox you AGAIN with my number and you have 24 Hours to sort this out before i go on a rampage.You need me, I dont need you, start to understand this and you might start saving a few hundred thousand per month who are fleeing you to Cell C. EISH.

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Feb 2015, 12:26
Official
Hello muskills,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that data share owner has been activated as a service and you can link the numbers that you want to share data with.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***

Best regards,