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Seven C
1 reviews | Active since Sept 2019
22 Sept 2019, 00:35
MTN data share
I moved to Made to share for my with my old prepaid number which shares data and minutes with 5 other sims, but a network error happened and added two other numbers that were previously added on data share while was still on prepaid. MTN has been unable to solve the problem while this two numbers continue to have access to the company shared data with no control and no matter how much they use the internet only the company data will actually go down and i have explain and proved this fact. There have been more than 20 escalations done and said to be resolved. The problem is still there. A big privacy issue for my company.
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Replies (2)
MTN South Africa's replyOfficial
24 Sept 2019, 23:23Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Main number: ***
Data share numbers: *** & ***
Our back end support team confirmed the following:
No link between numbers can be found network linked with cell number *** (Trouble Ticket#: ***).
However the client need to remove the subscribers added via the MTN App.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Main number: ***
Data share numbers: *** & ***
Our back end support team confirmed the following:
No link between numbers can be found network linked with cell number *** (Trouble Ticket#: ***).
However the client need to remove the subscribers added via the MTN App.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply24 Sept 2019, 23:23
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Main number: ***
Data share numbers: *** & ***
Our back end support team confirmed the following:
No link between numbers can be found network linked with cell number *** (Trouble Ticket#: ***).
However the client need to remove the subscribers added via the MTN App.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Main number: ***
Data share numbers: *** & ***
Our back end support team confirmed the following:
No link between numbers can be found network linked with cell number *** (Trouble Ticket#: ***).
However the client need to remove the subscribers added via the MTN App.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
24 Sept 2019, 23:33NOTE:
If the main member subscriber sets a member limit to zero, then the member will not have access to the shared voice/data wallet and will only be able to deplete from their own personal wallet.
If the main member subscriber sets a member limit to zero, then the member will not have access to the shared voice/data wallet and will only be able to deplete from their own personal wallet.
Best regards,
MTN South Africa's reply24 Sept 2019, 23:33
Official
NOTE:
If the main member subscriber sets a member limit to zero, then the member will not have access to the shared voice/data wallet and will only be able to deplete from their own personal wallet.
If the main member subscriber sets a member limit to zero, then the member will not have access to the shared voice/data wallet and will only be able to deplete from their own personal wallet.
Best regards,