1 reviews | Active since Apr 2013
Registered for Data Share with MTN and over 3 weeks later they cannot explain why it does not work.<br> Have made over 8 phone calls to the \help centre"- they try to push you from Business 1555 to Accounts 808. Only ONE person has managed to correct the problem but that \""fix\"" lasted less than 1/2 hour. <br> MTN as a communications company does not allow members of the public to:<br> Contact the person or department who can deal with your problem<br> Does not have an escalation procedure that you can follow when issues are not resolved<br> Does not have a Service Level Agreement that you can measure them by<br> Does not give feedback on the problem which forces the paying public to spend time phoning them for feedback<br> Does not allow the paying public to contact its Managers / Directors or anyone who might have authority to fix issues<br> In short they allow no \""communication\"" while branding themselves as \""Connecting People\""<br> I am due for an upgrade but at this point Migrating or Porting my number seems to be the only option. T MTN just over 20 years of paying clearly means squat!<br> """
Best regards,
Best regards,
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