MTN Data Services : SUCK

Since Covid appeared, I was not able to conduct in-house or "Live" raining; I had to make use of On-line Presentations, and in my case this was via MTN Data Services. Well, to be blunt, the service was so bad and the Internet interruptions so numerous ( Tzaneen), That I was forced to install Fiber Internet, along with a rather expensive Solar power installation to counter the load-shedding. I wrote to MTN twice : ZERO response. Not even an acknowledgement of my E Mail. I then visited the MTN local shop in the Tzaneen Lifestyle Center. They were unable to help me but provided a contact phone number for their Customer services line. I called them; they advised that they would look into the matter and get back to me. No return call and certainly NO improvement in their Internet service. I sent them an E mail requesting that they cancel my subscription ( already past contract period and on a monthly renewal basis). They then rep**** that this was a THREE year contract and that I would need to pay contract cancellation fees. I asked for a copy of this contract , showing my signature and the renewal period. NOTHING. They just keep on submitting the original Debit Order, which I simply reverse. My bank has suggested that as they appear non co-operative, I should write this report on Hello Peter