CN
Calvin N
1 reviews | Active since Jul 2019
30 Jul 2019, 21:35
MTN Data Services
I have a serious issue with MTN services, its the second month now my data just disappears , i lost over 3 GB while my router was off since 2pm...i am really not happy
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MTN South Africa's replyOfficial
31 Jul 2019, 09:52 Good day Calvin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the 2GB of data was used between 07:00 and 14:00 on 30/07/2019 and is not missing data. I will get our data help desk to contact you for assistance with your router settings.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the 2GB of data was used between 07:00 and 14:00 on 30/07/2019 and is not missing data. I will get our data help desk to contact you for assistance with your router settings.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply31 Jul 2019, 09:52
Official
Good day Calvin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the 2GB of data was used between 07:00 and 14:00 on 30/07/2019 and is not missing data. I will get our data help desk to contact you for assistance with your router settings.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the 2GB of data was used between 07:00 and 14:00 on 30/07/2019 and is not missing data. I will get our data help desk to contact you for assistance with your router settings.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,