MTN data Service - HUGE ****

Very very disappointed in MTN. I would love to rate them 0 but 1 is the lowest apparently. Please be aware of MTN’s ridiculous bug on their Data services as well as their staff’s unwillingness to help resolve or find a valid explanation to the issues the service is causing.

This has happened three time already in the last 2 months. Where a data bundle has been bought and added to my phone as 1.5GB for R99. The sms is received to state that the data has been added and we can see the 1.5 GB when we call *141#. In less than 2min the total 1.5GB data is depleted. We have tried for a 2nd time and added another 1.5GB for R99. Same story the data gets depleted almost immediately.

We went to multiple MTN stores to check if there are any value added services or mobile subscriptions that could cause this data bug but none is found.

The technicians in the MTN shops, at the multiple stores we went to could not help us and could not give us any resolution. Multiple times these technicians called the customer care number or call centre and every single time the system is either off or there is maintenance going on and our account can not be investigated.

We have been MTN customers over 15 years and never had any issues, until last year. We have spent over R600 for data that were depleted by this bug and I assume will never get back!!!

The bigger issue is that I am dependent on my phone and it’s data specific for my work and it’s duties and without data it creates a real problem!!!

I have never been so disappointed and frustrated with a company before! Please be aware of MTN before you consider to use their services or contracts.