AC
Antuan C
1 reviews | Active since Feb 2018
25 Feb 2018, 12:10
MTN data ********
MTN misleading product and are ******** and after i did my research now the web is full of people complaining about the same product. You can buy a 1 day uncapped bundle for R 40 but after you used 150mb they cap you to a useless speed of 128kps that is ridiculous you cant do anything with that speed. They dont warn you about it until you have used your limit. I will rather buy R25 200mb daily bundle and it is more value for money...
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MTN South Africa's replyOfficial
27 Feb 2018, 11:54Good day Antuan,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
MTN’s Terms and Conditions state that the fair usage policy for the bundle is 150MB. Once this limit is reached, speeds are throttled to 128kbps. This is not put in place to de***** any customers.
As a goodwill gesture we have credited your number with R40 airtime. This is just to show you that we value you as a customer of the Bozza Network.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply27 Feb 2018, 11:54
Official
Good day Antuan,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
MTN’s Terms and Conditions state that the fair usage policy for the bundle is 150MB. Once this limit is reached, speeds are throttled to 128kbps. This is not put in place to de***** any customers.
As a goodwill gesture we have credited your number with R40 airtime. This is just to show you that we value you as a customer of the Bozza Network.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,