SN
Sanele N
1 reviews | Active since May 2018
16 May 2018, 07:53
MTN Data ****
Good day i recently opened a data package with MTN called the NTNChoice ********** This special was ruing on February 2018 and i was promised that for R89pm i will receive 4GB day + 4GB night surfer totalling to 8GBpm. i took out this contract on the 17/02/2018. But on the 14th March they only gave me 2G day +2GB night i went into the branch to log a complaint on the 20th March and than on the 22nd March i received an sms stating my problem was resolved and if the problem persists to contact them within 48hours but i didn't receive my data . i went back the branch to log another complain on the 7th of April and i was told they would call me back but no one ever did. It is know the 3rd moth i have not received my data as per contract agreement
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Replies (3)
MTN South Africa's replyOfficial
16 May 2018, 08:19Good day Sanele,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that in order for us to correct the package is by providing us with a copy of your contract. Kindly contact our call centre at 135 and have the copy on hand. The agent will then provide you with an e mail address/ fax number to send it through. Once done, your package will be corrected.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply16 May 2018, 08:19
Official
Good day Sanele,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that in order for us to correct the package is by providing us with a copy of your contract. Kindly contact our call centre at 135 and have the copy on hand. The agent will then provide you with an e mail address/ fax number to send it through. Once done, your package will be corrected.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
SN
Sanele N's updateReviewer Update
16 May 2018, 08:28Will do
SN
Sanele N's update16 May 2018, 08:28
Reviewer Update
Will do
SN
Sanele N's updateReviewer Update
16 May 2018, 09:38i have been calling the number that you issued me with but it cuts me out every time. I have been trying for the past hour, your call center is not reliable call me on my phone to sort out this issue you have my number in fact all my details in your system, im the one suffering meanwhile every month your company deducts money from me with out fail.
SN
Sanele N's update16 May 2018, 09:38
Reviewer Update
i have been calling the number that you issued me with but it cuts me out every time. I have been trying for the past hour, your call center is not reliable call me on my phone to sort out this issue you have my number in fact all my details in your system, im the one suffering meanwhile every month your company deducts money from me with out fail.