GP
Gayleen P
1 reviews | Active since May 2018
22 May 2018, 08:59
MTN data *******
I have two contracts with MTN. I upgraded one of my lines in Feb 2018. This is my data line so meaning that I would get 10GB anytime and 10GB night data in total I would have received 20GB per month, for the past 3 months March, April and May I have been receiving 5GB anytime data and 10GB night data making it 15GB in total. I went to the Westgate branch where I have upgraded in March when I discovered that the data was shorted loaded. The consultant who upgraded me cant assist me nor can the manager of the store assist me. What type of service is this? First my query status was resolved but without it being resolved.... than I logged another query it was pending the last time I checked.Will MTN refund me my 15GB which I have already paid for??? every month the full amount is being debited off my account however I only get 15GB... like seriously The service I received was and is disgusting.. I need this resolved as soon as possible... For 3 months I have been going backwards and forward trying to resolved this issue but had no luck.....mxm
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Replies (2)
MTN South Africa's replyOfficial
28 May 2018, 23:44Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please note that a call back will be done in the morning to assist and advise on the missing data not provisioned as signed. Kindly assist in sending any correspondence to the below mail address.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply28 May 2018, 23:44
Official
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please note that a call back will be done in the morning to assist and advise on the missing data not provisioned as signed. Kindly assist in sending any correspondence to the below mail address.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
28 May 2018, 23:44Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please note that a call back will be done in the morning to assist and advise on the missing data not provisioned as signed. Kindly assist in sending any correspondence to the below mail address.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply28 May 2018, 23:44
Official
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please note that a call back will be done in the morning to assist and advise on the missing data not provisioned as signed. Kindly assist in sending any correspondence to the below mail address.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,