IM
Itumeleng M
1 reviews | Active since Dec 2012
21 May 2018, 19:28
MTN Data *******
MTN is ripping us off with data lately. My data apparently came through at midnight but i still had the same data i had last night.
When I call the contract call centre I'm told that my apps were running in the background. I only have WhatsApp and there's no way it could have run in the background and finished 300 mb in 4 hours. I don't have any social media apps on my phone and FNB does not eat up any data.
My data has been disappearing over the last few weeks.
I honestly can't wait for my contract to end so I can port to Telkom!
I'm actually thinking of changing my bank account and MTN can see what they do with their **** contract. I don't care if I'm blacklisted by them - I have already bought everything that I need to so won't be needing new credit, and at least I won't be broke every month due to data that I keep buying that disappears.
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MTN South Africa's replyOfficial
22 May 2018, 07:09Good day Itumeleng,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that most smartphones would give you a detiled description as to what your data was used on. You will need to access your phone settings to obtain this info.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply22 May 2018, 07:09
Official
Good day Itumeleng,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that most smartphones would give you a detiled description as to what your data was used on. You will need to access your phone settings to obtain this info.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,