MTN: Data Purchased but Not Loaded

I am extremely frustrated with the ongoing service issues. I have purchased data bundles through two different banking platforms, yet the data has not been loaded to my number.

Your chat feature reflects my most recent purchase, but when I call the call centre, the automated system shows no record of any data purchases, and when I check my balances via *136#, it still reflects no data available. To make matters worse, the call centre menu options are confusing and circular — it is almost impossible to reach a real person or get proper assistance.

It is unacceptable that customers must pay for data and then spend hours trying to have it loaded or to get basic help. MTN urgently needs to fix these system issues and drastically improve its customer support.