MTN data problems and bad service
<p>2 months in a row now that MTN says I'm sharing data with someone and I'm NOT linked with anyone. I've phoned 1555 three times since 21/11/16. I'm still waiting for the request log that was supposed to be sent within 7 working days. It has been more than a month now that I'm waiting for MTN to find out what's going on with my account. What should I do if I'm paying for a service that I'm not recieving, and with that said, My contract only ends in 21 months.</p>
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Replies (2)
MTN South Africa's replyOfficial
29 Dec 2016, 14:53Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been re-escalated to the technical division to further assist with deactivating the service from the back end of the network. Please be advised the turnaround time is 24/72 hours, ref SMC/***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply29 Dec 2016, 14:53
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been re-escalated to the technical division to further assist with deactivating the service from the back end of the network. Please be advised the turnaround time is 24/72 hours, ref SMC/***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's replyOfficial
29 Dec 2016, 14:54Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been re-escalated to the technical division to further assist with deactivating the service from the back end of the network. Please be advised the turnaround time is 24/72 hours, ref SMC/***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply29 Dec 2016, 14:54
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been re-escalated to the technical division to further assist with deactivating the service from the back end of the network. Please be advised the turnaround time is 24/72 hours, ref SMC/***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,