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Pholoso M
1 reviews | Active since Oct 2016
24 Feb 2017, 08:19
MTN data problem
<p>I have a contrat with MTN and have been struggling over a week now, whenever I try to log on internet it says I have run out of data ,I have 8.6 gig of day express and it doesn't work. The night express work perfectly without any problem, I have contacted all technical and customer care to assist me bit I am being taken from piller to post, nothing is happening. I am very frustrated as my work depend on Internet and I am losing business, month end they will be running to my account to debit for the service I haven't used! </p> <p>MTN is failing me on all my 3 contracts that I have with them their services has been going from bad to worse everyday..</p> <p>this is the number I am quering for.. ********** </p>
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MTN South Africa's replyOfficial
27 Feb 2017, 13:28Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records there is no data bundle currently remaining except the Night Express bundle. Our system shows usage from the bundle in question.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply27 Feb 2017, 13:28
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records there is no data bundle currently remaining except the Night Express bundle. Our system shows usage from the bundle in question.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,