MTN DATA PACKAGE HORROR

15 JUL 2015 - 2nd QUERY LOGGED<br> Hi, I have a (CK4) FRE BDBAND LITE 3G@289 contract. It is uncapped. However after 3gb of usage, speeds are reduced to 256kbps. I needed a faster speed on the 12th of July and purchased a 2gb once off bundle. Sadly the speed has remained the same at 256kbps with no increase whatsoever. I took intermittent screen shots of the net monitor throughout the day as verifiable proof. I refuse to be charged for this extra bundle for the simple reason I've stated earlier - my contract is uncapped - I would have that same slow speed regardless. I've now noticed on my billing info that an amount of R228 has been added onto this terrible network contract. Furthermore, my contract expired in Feb 2014 and to date, not one person ever bothered to contact me to ask if I'm happy with my contract, whether I'd like to upgrade, NOTHING. Its in this regard that I'd like to cancel my contract with immediate effect with my account being suspended after the current billing cycle is over. I've received nothing but terrible service, and your call centre no is constantly engaged. I even logged an email complaint with no response...<br> 17 Feb 2016 - 7 MTHS LATER STILL NO RESPONSE