LS
Loraine S
1 reviews | Active since Nov 2019
07 Nov 2019, 09:51
Mtn Data package changes without consent
I am utterly disgusted with MTN. In 2012 I took a contract for a data line. Uncapped. On 30 Aug 2019 my contract was changed to a 10 gig package without my consent. When I called the call centre I was told that my package had been discontinued and there is nothing I can do. Best I can do to avoid paying so much for 10gig only is to convert to prepaid and wait and see what black friday offers. I had been paying my count diligently for the last 7 years. My average usage was 50gig per month. This is breach of contract from MTN. How can MTN just alter my package without my consent. I had a couple of calls upon which I refused any changes to my data line.
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MTN South Africa's replyOfficial
11 Nov 2019, 23:57Thank you for your post.
We sincere apologized for any inconvenienced caused
Kindly be advised due to the cut of date for old package discontinued. MTN has the right to change the package to prevent for the client not to have connection on the line. Please refer to terms and conditions.
Cell *** was migrated to the new package . The subscription fee has not changed .The term date was not changed.
We pick up that this line was cancelled and number converted to prepaid.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused
Kindly be advised due to the cut of date for old package discontinued. MTN has the right to change the package to prevent for the client not to have connection on the line. Please refer to terms and conditions.
Cell *** was migrated to the new package . The subscription fee has not changed .The term date was not changed.
We pick up that this line was cancelled and number converted to prepaid.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply11 Nov 2019, 23:57
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused
Kindly be advised due to the cut of date for old package discontinued. MTN has the right to change the package to prevent for the client not to have connection on the line. Please refer to terms and conditions.
Cell *** was migrated to the new package . The subscription fee has not changed .The term date was not changed.
We pick up that this line was cancelled and number converted to prepaid.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused
Kindly be advised due to the cut of date for old package discontinued. MTN has the right to change the package to prevent for the client not to have connection on the line. Please refer to terms and conditions.
Cell *** was migrated to the new package . The subscription fee has not changed .The term date was not changed.
We pick up that this line was cancelled and number converted to prepaid.
Kind Regards,
Alice van der Merwe
MTN
Best regards,