LO
Leonard O
1 reviews | Active since Nov 2015
10 Nov 2015, 08:41
MTN Data Overbilling
I have been complaining about my Data contracts over billing since February. Calling the call centre, sending emails. Going into the branch. Nothing helps. My contract was supposed to be locked on 5GB. Since Feb I have been overcharged for an amount over R9000 in total. All they say, is that the data charges are correct. But I had data available when I dialled 141 om my tablet? Every week my service gets suspended. If you phone the call centre, you either get transferred from person to person, and an average call is about 45 minutes. I am not the only one with data over billing problems. There are hundreds of people complaining!
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MTN South Africa's replyOfficial
12 Nov 2015, 12:22Hello van Os,
We are truly sorry for any inconvenience caused.
We've perused your account and see that a request was logged with our Billing Department (REQ:***). They will investigate the charges from February 2015 up until July 2015. The matter is currently with one of the Supervisors within our Billing Department.
We've also now taken a look at your account and we see that you were on a Broadband 3GB + 2GB Midnight Express. This package allows you 3GB's of usage during the day from 06:00am till 24:00pm and once the 3GB's is used up you are then charged for the addtional usage. The 2GB Midnight Express data is available to be used from 00:01 until 05:59am and when it's depleted, the additional charges is added to your account.
Once the usage has been validated our Billing Department will send you the findings of the investigation.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We've perused your account and see that a request was logged with our Billing Department (REQ:***). They will investigate the charges from February 2015 up until July 2015. The matter is currently with one of the Supervisors within our Billing Department.
We've also now taken a look at your account and we see that you were on a Broadband 3GB + 2GB Midnight Express. This package allows you 3GB's of usage during the day from 06:00am till 24:00pm and once the 3GB's is used up you are then charged for the addtional usage. The 2GB Midnight Express data is available to be used from 00:01 until 05:59am and when it's depleted, the additional charges is added to your account.
Once the usage has been validated our Billing Department will send you the findings of the investigation.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply12 Nov 2015, 12:22
Official
Hello van Os,
We are truly sorry for any inconvenience caused.
We've perused your account and see that a request was logged with our Billing Department (REQ:***). They will investigate the charges from February 2015 up until July 2015. The matter is currently with one of the Supervisors within our Billing Department.
We've also now taken a look at your account and we see that you were on a Broadband 3GB + 2GB Midnight Express. This package allows you 3GB's of usage during the day from 06:00am till 24:00pm and once the 3GB's is used up you are then charged for the addtional usage. The 2GB Midnight Express data is available to be used from 00:01 until 05:59am and when it's depleted, the additional charges is added to your account.
Once the usage has been validated our Billing Department will send you the findings of the investigation.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We've perused your account and see that a request was logged with our Billing Department (REQ:***). They will investigate the charges from February 2015 up until July 2015. The matter is currently with one of the Supervisors within our Billing Department.
We've also now taken a look at your account and we see that you were on a Broadband 3GB + 2GB Midnight Express. This package allows you 3GB's of usage during the day from 06:00am till 24:00pm and once the 3GB's is used up you are then charged for the addtional usage. The 2GB Midnight Express data is available to be used from 00:01 until 05:59am and when it's depleted, the additional charges is added to your account.
Once the usage has been validated our Billing Department will send you the findings of the investigation.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,