Mtn- data not renewed despite payment made

Item: MTN South Africa
Rating: 2
Author: Ilse W

I am aware of the 'industrial strike/problem'. Nevertheless I received my usual reminder to pay my bill, which I did<br> . To date my new month's data has not been 'activated' and therefore I am a paying customer receiving NO services. I can't get hold of the call centre and am at a loss as what to do. For safety reasons I am dependant on my cellphone being active/available to make calls in case of emergency etc. Worst service ever!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

13 Jul 2015, 11:26

Hello istraussdewet1,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the lapse in service.

Kindly be advised that as per our systems you were provisioned with your monthly data, you only started incurring additional data charges as of the 1st of July 2015.

Once again please accept our apologies for any inconveniences caused.

Kind regards
Letumile
REQ:***

Best regards,

MTN South Africa's reply13 Jul 2015, 11:26

Official

Best regards,