WP
Welma P
1 reviews | Active since Jul 2019
24 Jul 2019, 10:05
MTN DATA - No feedback from call Centre
My data contract with MTN is on a 20GB day time and 20GB nite time with a double up promotion so I receive 40GB daytime and 40 Nite time. This month I only received 20GB anytime data, I have been logging queries since 17/07/2019. With no feedback. How can I pay for data that is not received??????
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Replies (2)
MTN South Africa's replyOfficial
25 Jul 2019, 13:28Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that after our telephone conversation, I have escalated your query to our support team for investigation and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that after our telephone conversation, I have escalated your query to our support team for investigation and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply25 Jul 2019, 13:28
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that after our telephone conversation, I have escalated your query to our support team for investigation and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that after our telephone conversation, I have escalated your query to our support team for investigation and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
WP
Welma P's updateReviewer Update
28 Jul 2019, 11:07Thank you so much for the assistance received. Problem sorted out.
WP
Welma P's update28 Jul 2019, 11:07
Reviewer Update
Thank you so much for the assistance received. Problem sorted out.