JL
James L
1 reviews | Active since Aug 2017
02 Aug 2017, 19:51
MTN Data Monsters
<p>I started the new MTN contract beginning of last month with 15gig of data... from 1-31 July my data usage is 6.86gig and from 1-31 Aug its 278mb... i use my work Wifi and the wifi at home the most... i have 1.9 gig data left, where did my other 5.9gig data gone too? Not very happy with MTN... and it is oy the start.....</p>
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MTN South Africa's replyOfficial
04 Aug 2017, 07:41Dear James,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
We deeply value your relationship with MTN and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply04 Aug 2017, 07:41
Official
Dear James,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
We deeply value your relationship with MTN and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,