MTN data mess

<p>On 27 May I received an SMS that I am using data at out of bundle rate of 99c/Mb. So I assumed that my data allocation of 100Mb per month is used up. On the 31 May I bought a 24 hour data bundle with my loyalty points. 2hours later I get an SMS that I have used up 150Mb of fair usage policy and my speed will be limited to 128Kbps. It is impossible that I used 150Mb in 2 hours. I have not downloaded anything and have received or sent any videos or picture. I have only sent some text via Whatsapp. My phone records how much I have used and it nowhere near 150Mb. I called 809 and they informed me that up until 6.30am on 31 May I had only use 81Mb of data for the month. SO I should have 19 Mb left for the month and I should have needed to purchase a 24 hour bundle. I would like to be refunded the 1700 loyalty points. As a result I now have limited access until the issue is resolved. Because it is the last day of the month it is unlikely it will be resolved today and tomorrow is a new month. This is pathetic.</p>