MTN DATA IS A *****

Item: MTN South Africa
Rating: 1
Author: shehzaad C

i have recently pulled out an MTN contract where i get 40gigs per month. (20gig anytime and 20gig from 12am till 6am)

the problem is that every time i use the data after 12 it gets deducted from my anytime data and not the data that supposed to be used from after 12AM, it also get finished abnormally quick.

i am really upset with this service as i now have to buy extra data.

THIS IS PATHETIC.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

30 Jul 2018, 05:15

Good day Shehzaad,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that we have escalated your complaint through our billing department for assistance. Also note that when you switch to night express, your connection needs to be disconnected before 12 and you may reconnect after 12.

Best regards,

MTN South Africa's reply30 Jul 2018, 05:15

Official

Good day Shehzaad,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Best regards,

shehzaad C's updateReviewer Update

02 Aug 2018, 00:26

please, i tried that and it still does not wor****!!!! i just joined MTN and im already unhappy! this service is really ****. i basically signed up for this deal so you guys can take my data so that i end up spending money on more data??? you guys are *********!! really. this is not on. and your customer service too is really ****. till today no one has called me regarding this issue. im not renewing this contract once it expires, i promise. i dont even know what words to use because this service is so ***. I AM NOT HAPPY WITH YOUR TERRIBLE SERVICE!!

shehzaad C's update02 Aug 2018, 00:26

Reviewer Update