1 reviews | Active since Nov 2011

04 Mar 2019, 11:33

MTN Data incorrectly cancelled

Item: MTN South Africa
Rating: 1
Author: Zane E

When I signed the MTN Data contract during Black Friday Mega Deals 2017

This is what is signed for:

My MTNChoice 10GB at R299 pm 30GB Anytime + 20GB Night Express data

Since then my contract was incorrectly canceled and then also incorrectly billed with a early cancellation fee. (Still awaiting credit on that R900 and something)

Then after I had to keep on replenishing data this last month, which never happened before I realized that since my contract was reactivated I'm only receiving 10GB

anytime and 10GB night express with a 10GB recurring. (which was also not addedd for one month)

I also realized that my upgrade date has also changed because of the incorrect contract cancellation.

Could someone please look into this for me?

Helpful (0)

Replies (7)

MTN South Africa's replyOfficial

05 Mar 2019, 08:26

Good day Zane

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.

We will investigate and provide feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm RegardsDinesh KowlasarComplaints Management team

Best regards,

MTN South Africa's reply05 Mar 2019, 08:26

Official

Best regards,

Zane E's updateReviewer Update

08 Mar 2019, 08:34

Good morning. I'm still awaiting any feedback on this matter? You are in breach of the contract that was signed by me. Thank you

Zane E's update08 Mar 2019, 08:34

Reviewer Update

Good morning. I'm still awaiting any feedback on this matter? You are in breach of the contract that was signed by me. Thank you

MTN South Africa's replyOfficial

11 Mar 2019, 11:47

Good day Zane

Will follow up and advise.

Warm RegardsDinesh KowlasarComplaints Management team

Best regards,

MTN South Africa's reply11 Mar 2019, 11:47

Official

Good day Zane

Will follow up and advise.

Warm RegardsDinesh KowlasarComplaints Management team

Best regards,

MTN South Africa's replyOfficial

11 Mar 2019, 13:17

Good day Zane

Query has been resolved , please monitor allocation and advise.
Kindly contact customer service on 135 if need be.

Warm RegardsDinesh KowlasarComplaints Management team

Best regards,

MTN South Africa's reply11 Mar 2019, 13:17

Official

Good day Zane

Query has been resolved , please monitor allocation and advise.
Kindly contact customer service on 135 if need be.

Warm RegardsDinesh KowlasarComplaints Management team

Best regards,

Zane E's updateReviewer Update

11 Mar 2019, 13:33

Good day They have added a 10GB now to the night time data, and seems they have fixed this month account. But I'm still short of 10Gb anytime data. As the contract that I signed was for 30Gb any time and 20 Gb night time. And the credit of my account for the R900 that was incorrectly charged as early cancellation for MTN cancelling my contract

Zane E's update11 Mar 2019, 13:33

Reviewer Update

Zane E's updateReviewer Update

13 Mar 2019, 11:23

Good day I'm still awaiting further feedback. Thank you

Zane E's update13 Mar 2019, 11:23

Reviewer Update

Good day I'm still awaiting further feedback. Thank you

Zane E's updateReviewer Update

20 Mar 2019, 06:34

Please note that I will be taking legal action action MTN and will name everyone that I have talked to in the legal papers for contract breach. Thank you.

Zane E's update20 Mar 2019, 06:34

Reviewer Update

Please note that I will be taking legal action action MTN and will name everyone that I have talked to in the legal papers for contract breach. Thank you.