MTN: DATA DISSAPEARING
<p>I still have received NO help from MTN. My cellular data is still off and yet data seems to be miraculously dissapearing. What does it take to get service from you MTN. Your call centres are down, you do not respond to Facebook messages and posts and even Hello Peter? I have read through your Facebook comments and I am not the only one who has data that is being taken away. I am furious and would like to change service providers, but alas I am bound by a contract even though you get free reign over how my data gets used. </p> <p> </p> <p>Please can someone at MTN assist me! MY DATA IS DISSAPEARING AND MY CELLULAR DATA IS OFF. WHY IS THIS HAPPENING? YOU DO NOT HAVE THE RIGHT TO TAKE MY DATA IF I AM CONNECTED TO THE INTERNET AND MY CELLULAR DATA IS OFF!!!!!!!!!!!! </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our systems the data on your phone depletes due to internet usage, the system reflects that you were connecting using your cellular network through MTN GPRS. Please note that a URL validation report was sent to you on the 2016-12-27.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our systems the data on your phone depletes due to internet usage, the system reflects that you were connecting using your cellular network through MTN GPRS. Please note that a URL validation report was sent to you on the 2016-12-27.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***