MTN Data Disappearing for No Reason

<p>Sunday, 23 April 2017, 700MB disappeared from my phone with no valid explanation. I called 808 and Tsholo Mangena said she would send a query to the Network department to investigate the disappearance of my data bundles<br />At 18:03 on the same day, I loaded 1GB of data with Tsholo Mangena.<br />At 19:50 I realized that this data disappeared, 1.5GB of data, gone from my phone.<br />I called the call centre 808 and spoke to the following people:<br />Mahlubi<br />Buyi and Cristina Lewis from the 1555 department – who was of no assistance to me.<br />Mphela Teffo for a good hour – with no supervisor on duty at the time, the guy didn’t know anything and could not provide any solutions for me, he kept on saying “I don’t know ma’am”. <br />This morning I spoke to Zanele Shabalala, Ayesha, Yolelwa and one other coloured lady.<br />I spoke to the supervisor on duty, he said he’d refer my query to the Technical department and I requested him to provide me with feedback by 12:00 later today, it is three hours later and Hleketa has not given me an update as promised earlier this morning.<br />He confirmed that you will credit me with 200MB of data, and this was charged against my account as I received an sms at 13:11 that I have exceeded my 75% credit limit. I believe that this shouldn’t have been charged against me because MTN has already inconvenienced me for the past twenty four hours with noo reasonable explaination for the inconvenience.</p>