1 reviews | Active since Jul 2012
MTN Data Disappeared and no help
Good day
I am currently experiencing DATA loss on my contract With MTN and have called in Multiple Time with no help at all
I noticed that my data share was been utilized and called in and then lodged a query this was 2 weeks ago,from then up until today i have been calling everyday and i keep getting transferd or told to call in 24 hours which i kept doing they then asked me to send my ID requesting a data usage report which i sent 6 days ago.i have calling in and every time explaining to a new person what is the issue and no one seems to help. today i was on the call for 45min speaking to different consultants which one actually could not help and cut me off.i also held on for a manager 15 min which none was available and i left my number with no call back.
i am really disappointed with the service i am receiving from MTN where a issue has been raised 2 weeks ago and cannot be resolved can MTN please get someone who can really assist me in Identifying why my Data share of 2 gigs has disappeared even though the number i am sharing to mobile data was off. i have spoken to more then 12 different technical assistance people
Thank you for your post .
We sincerely apologize for any inconvenience you may have experienced because of this matter.
i called your number *** to get more information on your query @ 10:04 and left a message.
There was a ticket logged on your behalf to have this investigated , however there are no specifics provided in order for the investigation team to check this missing data. We would like to assist kindly provide the below information:
The number on which data is going missing .
Which number does it share data with.
Date and times when data went missing.
How much data went missing.
You may email direct to : *** . I will try to call you again.
Warm regards
Eunice
Complaint analyst.
Best regards,
Thank you for your post .
We sincerely apologize for any inconvenience you may have experienced because of this matter.
i called your number *** to get more information on your query @ 10:04 and left a message.
There was a ticket logged on your behalf to have this investigated , however there are no specifics provided in order for the investigation team to check this missing data. We would like to assist kindly provide the below information:
The number on which data is going missing .
Which number does it share data with.
Date and times when data went missing.
How much data went missing.
You may email direct to : *** . I will try to call you again.
Warm regards
Eunice
Complaint analyst.
Best regards,