GB
Gerrie B
1 reviews | Active since Jan 2012
23 Nov 2017, 13:19
MTN Data disappear every month
It happened a few times that MTN Data yust disappear from my account number ********** 272 and MTN did nothing about it.Previously i used about 2g a month but some months it was yust too less and then we get a contract for 10g data a month on the 8th of every month and this moment they said i already used 14g??? MTN can i call this allso *******ion?
Please i want to lay a complaint to MTN and they must refund my data.I allso install a bitmeter that monitor my data used and on this stage it says i used 17,89g since 10 April 2017 until today and i got 70g since 10 April 2017.So in total 52,11g disappear since 10 April 2017????Ref numbers (5 off them) ********** 47, ********** 16, ********** 25, ********** , ********** 18
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MTN South Africa's replyOfficial
28 Nov 2017, 15:15Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please note that your network provider MTN does not work with thirdparty data counters. Therefore the app you are referring to, can not be used as a point of reference.
MTN data could not be carried over to the next month until recently when the policy was amended. This is the reason your data would fall away after 30days of only using 2GB r less.
Best regards,
MTN South Africa's reply28 Nov 2017, 15:15
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please note that your network provider MTN does not work with thirdparty data counters. Therefore the app you are referring to, can not be used as a point of reference.
MTN data could not be carried over to the next month until recently when the policy was amended. This is the reason your data would fall away after 30days of only using 2GB r less.
Best regards,
GB
Gerrie B's updateReviewer Update
28 Nov 2017, 19:20I never used more than 2g a month and thats why i got the contract with 10g data a month and now after about 8 days since i got data its depleted.I run a business and baught another 2g because i can not wait until the 8th to get data from Mtn!I allso install a bitmeter that shows how many data i used and have not use about 2g this month,so where have my data been gone?????????????????
I am looking for a other service and as soon as i got one i am going to cancel all my contracts with Mtn,i am yust going to stop the debit orders!!!!!!!!!!!!!I am sick and tire off this service that i am paying for and did not get!
Regards Mr Bester Cell ***
GB
Gerrie B's update28 Nov 2017, 19:20
Reviewer Update
I never used more than 2g a month and thats why i got the contract with 10g data a month and now after about 8 days since i got data its depleted.I run a business and baught another 2g because i can not wait until the 8th to get data from Mtn!I allso install a bitmeter that shows how many data i used and have not use about 2g this month,so where have my data been gone?????????????????
I am looking for a other service and as soon as i got one i am going to cancel all my contracts with Mtn,i am yust going to stop the debit orders!!!!!!!!!!!!!I am sick and tire off this service that i am paying for and did not get!
Regards Mr Bester Cell ***