MTN Data Deals gone wrong

I am absolutely frustrated with MTN. I upgraded my contract to the premium 5G R499 contract on the 22 Decemeber 2023. I also paid cash upfront cos it's month to month contract. I came home with the device and straight away started using the device, I thought everything was perfect. Until yesterday...no data and no wifi. When I called the consultant he said everything is fine. When I phoned coverage they said the sim, *** has no data. Needless to say I spoke to about 3 different people at coverage everytime the line got disconnected, even today speaking to a lady Eunice again call got cut. This is highly frustrating cos each time you speak to someone, you have to repeat the whole story. Also every person from mtn have a different t version of what's wrong. Soo now I'm asking mtn what is truly the problem?? I haven't had access to my data or wifi for the past 2 days and I'd like to be credited in cash for it, cos you were very quick to take my money but in fixing this problem and giving me my credit for the days not working you dragging your heals. Also can I ask how you screen the people working at mtn? How do you train them, what qualifications do they need, cos all they're doing is really making your customers who are paying diligently upset and frustrated. Fix this issue and I'd like my money for the days when I had no wifi.