DM
Desmond M
1 reviews | Active since Nov 2009
10 May 2018, 08:47
MTN data deal
So, MTN has a contract data deal on their website (currently, up until the end of May 2018): Double your Data SIM-only deal 2gig for R89 per month. Includes 4GB AnyTime Data + 4GB Night Express. Thus 8gig of data per month.
I spoke to an MTN Direct agent (Hagashni Naidoo), who I called in Nov to upgrade my two phone lines . She is telling me, constantly, that this deal is no longer available. But every time I send her a screenshot of the promotion showing on the MTN Shopsite. What?????
How is it possible for MTN to have deals on their website and their agents cannot see or process the application because "it is not available on their sheets"?????? WHAAAT??
Is the one hand not talking to the other in the wonderful SP-of-the-year MTN?
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MTN South Africa's replyOfficial
17 May 2018, 18:38Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply17 May 2018, 18:38
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,