MTN data contracts

In April this year, I received MTN router bought online via Mondo. I’ve tried to establish connection at my house with no success. I spend two weeks trying to get assistance from MTN consultants with regards to connecting the router but it still didn’t connect to the internet. I was then advised to return it to the nearest store. Which I did, before the 14 days period. I got a reference number, called MTN to cancel the router contract but it the contract was never cancelled. I had a data sim contract with MTN prior the home router application. When the home router contract wasn’t cancelled for whatever reason, MTN continued to debit my Acc for both data sim and home router. I reversed the debit orders and asked for separate payment plan for the data sim, which I paid separately. Months to follow they continued to debit for both contracts until they suspended my primary number when I couldn’t continue paying for the two contracts as they made the installation as one. As I type this, MTN has listed me as a non paying customer for a product I never used or benefited from. A product they received back, after it didn’t work. I lost my primary number due to suspension as there is an expectation that I pay R3000 for the home router.