AM
Antikaho M
1 reviews | Active since Jul 2018
02 Jul 2018, 13:07
Mtn data contract *******
I saw an mtn catalogue saying that any New contract or upgrade with any LTE Devices will be given 10Gb for 3 months....I signed up a new contract Along with Samsung J5 prime and I didn't receive any data i called the customer care several times n I'd receive ref number but when I do a follow I'll be told that the agent log wrong details and they'd repeat the process again n finally i was told I don't qualify..thiz is **************** by MTN how do they do these to their clients
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MTN South Africa's replyOfficial
03 Jul 2018, 12:11Good day.
We sincerely apologise for the inconvenience caused due to not receiving your 10GB promo data. This is normally checked /loaded by our back end support and the necessary ticket is logged for you :Ticket#: ***.
We understand the frustration this causes and will advise you of the feedback.
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply03 Jul 2018, 12:11
Official
Good day.
We sincerely apologise for the inconvenience caused due to not receiving your 10GB promo data. This is normally checked /loaded by our back end support and the necessary ticket is logged for you :Ticket#: ***.
We understand the frustration this causes and will advise you of the feedback.
Warm regards,
Eunice
Complaints analyst.
Best regards,
AM
Antikaho M's updateReviewer Update
03 Jul 2018, 12:16I've recieved thousand of references but they all say resolved when I call in they say the agent logged wrong details 6 times
AM
Antikaho M's update03 Jul 2018, 12:16
Reviewer Update
I've recieved thousand of references but they all say resolved when I call in they say the agent logged wrong details 6 times