MTN Data contract/internet not working & no feedback
<p>MTN USB ****le (data contract - ********** 442) shows connected and still no Internet since 18 June 2016. I stay in Munster, Margate, KZN. I have been sent from Pillar to Post stating there no issue, then when call again they say they are experiencing a Network problem. After spending 45min on help line(1555 / ********** 212), a technician assisted with creating a new profile which still did not work. I asked if the service agent can give a reference number and call me back as I cannot afford the long calls, there after lost connection with service agent. Cannot afford to keep calling MTN on a landline for hours on end or travelling 40km from to a MTN store to get 0 assistance or solution and then another 40km back to get home. Please may a MTN technician assist and update me with progress. Theo ********** 414. We are pensioners and have buisness to do via email/internet...</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thanks Mike for actioning. Thankfully we were called back by a technician, Muzi Umzimkulu, who started with assisting and trouble shooting. He will be looking futher into the issue to assist us. Sue from Mtn in Oslo beach( ********** 557), also assisted in logging a reference number on this matter ********** , and they tested the modem and it was working there, so the modem not faulty. We just not sure if it a network issue, as we get conflicting info from call centre agents?
Again thanks for assisting and turning our opinion around!
Thanks Mike for actioning. Thankfully we were called back by a technician, Muzi Umzimkulu, who started with assisting and trouble shooting. He will be looking futher into the issue to assist us. Sue from Mtn in Oslo beach( ********** 557), also assisted in logging a reference number on this matter ********** , and they tested the modem and it was working there, so the modem not faulty. We just not sure if it a network issue, as we get conflicting info from call centre agents?
Again thanks for assisting and turning our opinion around!
Thanks Mike for actioning. Thankfully we were called back by a technician, Muzi Umzimkulu, who started with assisting and trouble shooting. He will be looking futher into the issue to assist us. Sue from Mtn in Oslo beach( ********** 557), also assisted in logging a reference number on this matter ********** , and they tested the modem and it was working there, so the modem not faulty. We just not sure if it a network issue, as we get conflicting info from call centre agents?
Again thanks for assisting and turning our opinion around!
Thanks Mike for actioning. Thankfully we were called back by a technician, Muzi Umzimkulu, who started with assisting and trouble shooting. He will be looking futher into the issue to assist us. Sue from Mtn in Oslo beach( ********** 557), also assisted in logging a reference number on this matter ********** , and they tested the modem and it was working there, so the modem not faulty. We just not sure if it a network issue, as we get conflicting info from call centre agents?
Again thanks for assisting and turning our opinion around!
I would really like to extend my thanks to Mike and Muzi Umzimkulu!!! I have now got access to internet to proceed with business. He managed to reset profile and change some network settings and Internet is now accessible!!! He was very polite, understanding and proficient and really believe I recieved a great service after logging this complaint. I do plee with MTN to look into the call center call queing system, and if they can indicate a location in que and possible que waiting time, this would avoid customers spending lots of time and money wandering if their call will be answered. But I am happy with the resolution of my complaint. Thanks again!
I would really like to extend my thanks to Mike and Muzi Umzimkulu!!! I have now got access to internet to proceed with business. He managed to reset profile and change some network settings and Internet is now accessible!!! He was very polite, understanding and proficient and really believe I recieved a great service after logging this complaint. I do plee with MTN to look into the call center call queing system, and if they can indicate a location in que and possible que waiting time, this would avoid customers spending lots of time and money wandering if their call will be answered. But I am happy with the resolution of my complaint. Thanks again!