VN
Veronica N
1 reviews | Active since Sept 2018
06 Dec 2018, 11:16
MTN DATA CONTRACT DISGUSTING SERVICE TO FIX ERROR ON MTN SIDE.
Good Day,
This is the second time, I am getting DISGUSTING service from MTN. I have upgraded my data contract to a promotion MTN offereed which was 20G data at R199, checked my data in December and noticed i have only been getting 10G at R199. I have not received my upgraded contract so i followed up with MTN , a Sales Manager Johan said a lady by the name of Naydene did my application and she will correct this. I phoned in on Monday and spoke to her and was advised this was an error on MTN and they have credited me on Monday, I have requested for my itemized billing and a recon, up till today i have not received this. I have left several messages for Naydene to contact me and no reply. Disappointed with MTN.
Helpful (0)
Replies (3)0
Replies (3)VN
Veronica N's updateReviewer Update
10 Dec 2018, 09:30Good Day
Thank you. I was in contact with Naydene Emmanuel on Monday, the 03/12/2018 and i was advised this was an error on mtn's side and my account was credited with the correct data on Monday. I have requested Naydene to send me a recon from October, i have also requested MTN to send me an itemised billing, up until today i have not received the billing or my recon. I have left several emails and messages for Naydene Emmanuel and this was escalated to her manager to contact me and i have had no feedback. Her service is unacceptable and I am still waiting for a recon to reconcile my data.MTN can not tell me the credited my account without any proof. Please contact me urgently to resolve this.
VN
Veronica N's update10 Dec 2018, 09:30
Reviewer Update
Good Day
Thank you. I was in contact with Naydene Emmanuel on Monday, the 03/12/2018 and i was advised this was an error on mtn's side and my account was credited with the correct data on Monday. I have requested Naydene to send me a recon from October, i have also requested MTN to send me an itemised billing, up until today i have not received the billing or my recon. I have left several emails and messages for Naydene Emmanuel and this was escalated to her manager to contact me and i have had no feedback. Her service is unacceptable and I am still waiting for a recon to reconcile my data.MTN can not tell me the credited my account without any proof. Please contact me urgently to resolve this.
VN
Veronica N's updateReviewer Update
11 Dec 2018, 09:07Hi Alice,
I clearly think you should investigate the matter further from your side and not take Naydene's word because first of all I found out I was sold a package that does not even exist or is offered by MTN. Second the issue has not been resolved and has been escalated to the CEO. I have emails tracking all communications. and I am still waiting for a Recon from MTN. I suggest you do further investigations before you comment this is resolved because it is not. Regards, Veronica
VN
Veronica N's update11 Dec 2018, 09:07
Reviewer Update
Hi Alice,
I clearly think you should investigate the matter further from your side and not take Naydene's word because first of all I found out I was sold a package that does not even exist or is offered by MTN. Second the issue has not been resolved and has been escalated to the CEO. I have emails tracking all communications. and I am still waiting for a Recon from MTN. I suggest you do further investigations before you comment this is resolved because it is not. Regards, Veronica
VN
Veronica N's updateReviewer Update
11 Dec 2018, 09:09You state my contract was upgraded on the 25 October 2018 but are you aware that I was not even receiving my data that was sold to me but i was billed for it. It is only now that investigations is being done and the package was activated yesterday. I highly suggest you do you proper investigations because this got nothing to with DISCOUNTS!
VN
Veronica N's update11 Dec 2018, 09:09
Reviewer Update
You state my contract was upgraded on the 25 October 2018 but are you aware that I was not even receiving my data that was sold to me but i was billed for it. It is only now that investigations is being done and the package was activated yesterday. I highly suggest you do you proper investigations because this got nothing to with DISCOUNTS!