MG
Matthys G

1 reviews | Active since Mar 2016

02 Nov 2016, 16:59

MTN Data Contract. Bad Service

<p>I app**** for a 20 GB LTE contact on Monday 31 Oct. At the store they told me they need approval although I had a contact for 10 years and never skipped a payment. They told me it will take 24 hours to approve. On the 1st Nov I went to the store and They havent even submitted the documents for approval. On wed 2nd Nov They called me and told me they need more papers signed. I asked them to cancell the contract because of bad service. If I wanted to go ahead it would have meant another 24 hours for approval plus another 24 hours for activation. I will now go to the opposition as MTN is clearly not interested to sell data to me</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Nov 2016, 21:32
Official

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that the matter has been escalated to the relevant management team to take corrective measures in accordance with our service level agreements.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,