TM
Tsatsi M

1 reviews | Active since Dec 2018

31 Dec 2018, 09:13

MTN Data Contract

MTN's Data contracts are unfair, punitive and unjust. I do feel exploited by MTN. I had a 2 year contract with MTN and i got unemployed but MTN still wanted me to pay for the remainder of the contract for services not even rendered because the services were suspended. So what am i actually paying for because i am not getting the data. One would have expected this contract to be on a month by month basis and not be similar to a cellphone contract because with a cellphone contract its understandable that you get a handset. I will never use MTN services as long as i live and i will discourage anyone i know not to use MTN. MTN is a parasite that exploit its customers.

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Jan 2019, 12:44
Official
Good Day  Tsatsi M,

Thank you for the post.

Please note that Early Termination can be done by contacting our Retentions Team on 135 then request to speak to the Retentions. On a sim only contract Early Termination fee of the currently outstanding balance plus one month subs fee is chargeable.

According to our records your MTN account is currently behind with payments, please make payment arrangements with Hammond Pole Attorneys by contacting this number ***. 

Kind Regards,
Itumeleng
MTN Complaints Management Team

Best regards,