MTN Data contract

I lodged an inquiry with MTN regarding my Data contract…

I called MTN contract customer care on the 24th July 2018. I explained I did an Online Application for 12GB Double your Data Sim-only deal which includes 6GB Any time data +6GB Night Express … but I haven’t been receiving my 6GB Night Express, I only get 3GB night express. This application was approved 7th February 2018 and I did not notice I was only receiving the 3GB after my top update until the 21st July 2018.

The consultant with whom I spoke to confirmed he can see I have only been receiving 3GB at night and logged an investigation… 1- ********** 9490. My request was closed saying they have provisioned me. The only thing they have provisioned was rectify their mistake but did not reimburse me for my data I paid for from 21st February 2018 until 21st June 2018… 21st July 2018 and 12st August 2018 I received my 6GB Any time data +6GB Night Express I logged several requests asking to be reimbursed with same results... request after request is always closed saying they have provisioned me… I must keep getting a new reference number fighting for the data. Consultants I spoke to... Phindwe, Naledi, Ursula, Tokokso, Nonhlanhla, Chris, Kanisela, Andiswa, Spongile, Buyiselo and Dudu.

I keep calling with no joy! I keep getting told a manager will contact me to try escalate the issue. Mangers names Jack, Suneel, Cindy, Hlatswayo, Clinton, Mike and Malinee. Every time I ask to speak to a manger, the mangers are gone for "training or are in meetings" and will get back to me. Sent mails to ********** twice with no response as well.

I am EXTREMELY frustrated as I gave my service provide MTN more than enough time to resolve my inquiry in the times I was told it should take to resolve the issue. My service provider MTN has a responsibility to ensure their staff members are fully equipped to help and give reasonable turnaround times and not guess???? As an MTN customer, I have a right to demand quality service and for my service provider MTN to render those services to me within a reasonable period of time… and my service provider MTN is obliged to treat me reasonably and notify me where possible about service disruptions and not let me chase my request. All I want is for MTN to reimburse me for the data I did not receive from the 21st February 2018 to21st June 2018.

REF : 1- ********** 9490 / 1- ********** 5816 / 1- ********** 3076 /1- ********** 9400 /1- ********** 4203 /1- ********** 4813 / 1- ********** 4203/ 1- ********** 3385 still not resolved.