ZH
Zandile H
1 reviews | Active since Aug 2017
15 Nov 2017, 14:39
MTN DATA COMPLEMENTARY MONTH
On 31/08/2017 I received an SMS from MTN DATA "MTN apologises for not giving you enough time to enjoy the 1st of your LTE FREE 10GB X3 months, so we have added a complementary month. Enjoy Ts&Cs." I thought awesome...
I received my upgrade handset late (18/08/2017) after they loaded 10GB on 07/08/2017. Then I received this SMS. I received 10GB again on 14 September, 14 October and yesterday 14 Novemver I received my normal 100MB instead of the complementary 10GB as promised. I called 808 and they advised they do not see that SMS sent by MTN and I must Call Sales... Who sent that SMS then???? I want my Complementary 10GB.
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MTN South Africa's replyOfficial
21 Nov 2017, 06:18Dear Zandile,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself & MTN to *** so I can review your current situation and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply21 Nov 2017, 06:18
Official
Dear Zandile,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself & MTN to *** so I can review your current situation and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,